Alana Hall

Patient Experience Assistant

Alana serves as a Patient Experience Assistant at Pinnacle Hill Chiropractic in Rochester, NY. They are committed to creating a positive and efficient experience for every patient. Their main focus is ensuring that the check-in and check-out processes are smooth and stress-free. Alana also provides a warm, welcoming space at the front desk where patients can comfortably ask questions.

They studied Civil Engineering at Merrimack College and Communications at SUNY Geneseo. Before joining Pinnacle Hill Chiropractic in 2024, Alana worked as a pharmacy technician. Their diverse academic background and pharmacy experience gave them a strong foundation in patient care and customer service.

Alana takes pride in being part of a team that enhances the patient experience within the office and in the Greater Rochester community. They believe in creating a supportive and compassionate environment. Patients should feel valued and cared for from the moment they walk in the door.

Outside of Pinnacle Hill Chiropractic, you will find Alana caring for pets and dog-walking both their furry family and the furry families of others. In their free time, Alana enjoys exploring the outdoors, staying active, and spending quality time with friends and family.

They are eager to meet new patients and contribute to their health and well-being at Pinnacle Hill Chiropractic.





“I also recently started doing massage therapy with Andrea and I can’t overstate how great she is! She finds every knot and trigger point (including some I didn’t even know I had). I’ve had a couple of massages with her and walked out feeling like jelly each time!”