Q: How long do chiropractic appointments last?

A: Patients can expect to be at the office for roughly 60 minutes for the new patient chiropractic appointment to allow adequate time for a history of your chief complaint, review of your past medical history, thorough physical and neurological examination and treatment. Follow-up visits will range from 20-40 minutes depending on the management plan developed.

Q: What can I expect at my new patient chiropractic appointment?

A: As listed above, all new patient appointments will last approximately 60 minutes. Your appointment will include the following: a review of your past medical history, a history of your chief complaint(s), an orthopedic and/or neurological examination and treatment. Occasionally based on the extensiveness of your past medical history, treatment may need to be performed at your first follow-up appointment.

Q: Do you accept insurance?

A: Pinnacle Hill Chiropractic currently accepts:

  • BlueCross BlueShield
  • Lifetime Benefit Solutions
  • MVP
  • Optum Health
  • Surest
  • The Empire Plan
  • UMR
  • United Healthcare
  • Univera

If you do not have insurance through one of the companies listed above, please give the office a call to have a complimentary insurance verification performed.

If Dr. Mike, Dr. Sarah, Dr. Caitlin, Dr. James, Dr. Rachel or Dr. Daly are considered out-of-network providers with your insurance company you will be provided with a Super Bill that can be submitted directly to your insurance company for potential reimbursement.

All Medicaid plans, including Excellus Blue Choice Option and Blue Option Plus, do not cover chiropractic care. This does not mean that our providers do not accept the insurance. If you have a plan such as this, please call the office and one of our staff members will be happy to inform you of your options.

At this time our providers do not accept Workers Compensation cases, but our providers are accepting new No-Fault cases.

Q: How do I schedule a Chiropractic Appointment or Massage Therapy or Nutrition visit?

A: Patients are welcome to call (585) 444-7325 to schedule appointments. You can also CLICK HERE to book an appointment online.

Q: What if I can’t make it to my Chiropractic Appointment or Massage Therapy or Nutrition visit?

A: Our cancellation policies vary slightly depending on the service you are schedule for. Please find our policies below:
Chiropractic: Please notify our office 24 hours in advance if you cannot make your scheduled appointment. Last-minute cancellations and/or “no-shows” will be documented in your patient file and a $50 charge will apply.
Massage Therapy: SAME DAY RESCHEDULES/CANCELLATIONS: If you reschedule or cancel your massage the day of your appointment, you will be charged half the price of the scheduled massage. ONE DAY PRIOR RESCHEDULES/CANCELLATIONS: If you RESCHEDULE your massage any day other than the day of your appointment, you will not be charged anything. If you CANCEL within 48 hours and do not reschedule, you will be charged half the price of the scheduled massage. MISSED APPOINTMENTS: If you do not show up for your appointment, you will be charge the full price of the scheduled massage.
Nutrition: Please notice our office 48 hours in advance if you cannot make your scheduled appointment. Any cancellations within the 48-hour window are subject to a fee which is half the amount of the appointment. If you do not show up to your appointment, a fee equal to the amount of the appointment will be charged to your account.

This policy is necessary in order to ensure quality care can be provided consistently, benefiting you, the patient. All cancellation policies are posted in the office as well.

Q: What should I wear?

A: Patients are encouraged to bring comfortable athletic wear for treatments.

Q: What is the “cracking” sound we hear?

A: The “cracking” sound you hear while getting adjusted is nothing other than gases begin released from the joint capsule. The sound does not necessarily indicate that a chiropractic adjustment was successful. Even without the sound, movement has occurred and motion has been restored to the joint.

Q: Can chiropractic care during pregnancy harm my baby?

A: No, chiropractic care during pregnancy is very safe. Dr. Sarah, Dr. Caitlin and Dr. Rachel are specifically trained to treat pregnant women at any stage during pregnancy.

Q: Does your office follow any COVID-19 guidelines?

A: Yes, our office has continued to following all CDC and NYS COVID-19 guidelines during the pandemic. Masks are currently optional for all providers, staff and patients while in our office. If you are feeling under the weather, please wear a mask to your appointment or call the office to reschedule. If you have any additional questions, please feel free to give our office a call.

Q: Where do I park?

A: Our parking lot is located directly in front of and across from our front door and patient parking spots are marked by signs. However, all of the available parking spot in the vicinity of our office are available for patients.

Q: When is it safe to get a prenatal massage?

A: You are welcome to get a prenatal massage in our office at any time during your pregnancy. If your pregnancy is considered high risk for any reason, please be sure to discuss prenatal massage therapy with your OBGYN or midwife in advance.

Schedule a visit with a Rochester Chiropractor, Rochester Massage Therapist or Nutrition Specialist at our office in Rochester, NY!

“As someone who struggles with chronic pain and a less than cooperative body, I’ve found the practitioners at Pinnacle Hill to be life savers. The routine adjustments have done so much for eliminating pain, and maintaining my body. The entire staff is always so friendly, and incredibly accommodating.”