Privacy Policy

Last updated: March 26, 2026

Our Commitment to Your Privacy

We understand that your health information is personal, and we are committed to protecting it. This Privacy Policy explains how we use, share, and safeguard your information, as well as your rights regarding your medical records.

How We Use Your Information

We may use your information to:

  • Provide, coordinate, and manage your care
  • Communicate with you about appointments and services
  • Process payments and insurance claims
  • Improve our services and patient experience

Communication & Appointment Reminders

We may contact you via phone, email, or text message to:

  • Remind you of upcoming appointments
  • Respond to your inquiries
  • Provide scheduling updates

SMS (Text Messaging) Communications

If you provide your mobile phone number, you consent to receive SMS communications from Pinnacle Hill Chiropractic, including appointment reminders, responses to inquiries, and scheduling updates.

  • Message frequency may vary
  • Message and data rates may apply
  • Consent is not a condition of purchase

You may opt out at any time by replying STOP.
Reply HELP for assistance.

We do not sell or share your mobile information with third parties for marketing or promotional purposes.

View our full Privacy Policy here: Notice of Privacy Practices

How We Share Information

We may share your information when necessary to:

  • Comply with legal obligations
  • Support public health and safety efforts
  • Work with healthcare providers involved in your care
  • Respond to legal requests or government authorities

We may also share relevant information with individuals involved in your care unless you request otherwise.

Your Rights

You have the right to:

  • Access your medical records
  • Request corrections to your information
  • Request limits on how your information is used or shared
  • Request confidential communication methods
  • Receive a copy of our full Notice of Privacy Practices

To exercise any of these rights, please contact our office.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this policy or your privacy rights, please contact us:

Pinnacle Hill Chiropractic
1815 S. Clinton Ave, Suite 410
Rochester, NY 14618
Email: [email protected]

If you believe your privacy rights have been violated, you may file a complaint with our office or with the U.S. Department of Health and Human Services. You will not be penalized for filing a complaint.

For more detailed information, view our full Notice of Privacy Practices.



For additional information, please refer to our Patient Information page.