Patient Experience Assistant

Kaycee Johnson serves as a Patient Experience Assistant at Pinnacle Hill Chiropractic. She’s here to make your visit feel effortless from the moment you check in to the moment you check out. Her goal is simple: to make you feel welcomed, appreciated, and truly seen from the second you walk through the door.

With more than 20 years of customer service experience, Kaycee has built a career centered on meaningful relationships and exceptional support. Her background in administrative roles, combined with her hands-on experience as a Licensed Massage Therapist, gives her a unique blend of organizational expertise, attention to detail, and compassionate care. She takes pride in creating a seamless, welcoming experience from the first point of contact through every interaction that follows.

Kaycee is known for making others feel welcome and cared for while upholding a safe space for all. Her attention to detail and organization help keep the workflow moving effortlessly, and as a natural problem solver, she’s quick to find solutions when challenges arise. She is currently working toward her Clinical Orthopedic Manual Therapy (COMT) certification, with a goal of completing it within the next year or two.

Outside of the office, Kaycee and her husband love to road trip as often as they can with their Golden Retriever, Nillie, taking in everything nature has to offer. She can often be found lost in a good mystery thriller or true crime series, and has recently been exploring more holistic ways of living, growing food, cooking, and making salves as she learns about homesteading.